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TIMELESS: Approved UK Stockist. Orders over £40: Free UK Royal Mail for most products!

FAQ - When I try to track my order the link does not work!

Question: When I try to track my order the link does not work!

Answer:  If you are trying to access your tracking log with the tracking number in your shipping confirmation email but the link to the tracking site is not working you can try the following:

1.  https://www.17track.net/en for tracking numbers starting with letters and not numbers such as LO, LA, LL, SY, S, F, BL . You will need to select your global carrier according to which letters your tracking number starts with: LO, LA, LL for China Post, SY for SUNYOU, F for Flyt and BL for BuyLogic.

2. For UK delivery from London with the Hermes courier service: https://www.myhermes.co.uk/tracking-results.html& . Copy and paste your 16 digit barcode to access the tracking service.

3. Royal Mail "track your item" can be found here: https://www.royalmail.com/track-your-item#/ . For tracking numbers ending in GB and also items beginning with LA, LL, LO. The latter is actually China Post but items shipped with China Post are handed over to Royal Mail on arrival in the UK.