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COVID Update: Some delays. TIMELESS Official UK Stockist! Free shipping orders over £40 for most products

FAQ

Question:

Help! I subscribed as a new customer using Social Login or by adding my Email address and other details, however the offer of a discount code for 10% off my entire first order is not presenting me with a discount code!!!

Answer:

This glitch is occurring on occasion and we are trying to solve the technical issues relating to this problem. Please use discount code WELCOME to get 10% off your first order as a brand new customer! And welcome to Bare Face!!

Question:

"include usage is not allowed in this context"  messages appearing on some screens and popups.

Answer:

This is a known issue occurring since 14/12. We are working to fix this minor glitch. Rest assured that the Bare Face website is working as safely and securely as always! We hope to have this message issue fixed within 48 hours.

Question: 

My order is taking to long for delivery can I get a refund?

Answer:

If you ordered something online, there are laws to protect you. These laws – called the Consumer Contracts Regulations – came into effect in June 2014, and they apply to items bought online, over the phone or by post.

They state you’ve got 14 days after you receive a package to notify the seller that you have changed your mind, regardless of whether it's faulty or not. You then have a further 14 days to send back the item. It must be sent back unopened and in its original packaging.

If the delivery has taken more than 30 calendar days then you can legally cancel the contract and get a refund, regardless of whether the item was bought online or in store.

If you've waited less than 30 days, your rights depends on how you bought the item.

If you ordered it online then it may be possible to cancel the item before it arrives – most stores will have cancellation policies in their T&Cs, so check them or give the retailer a call to find out. If an item has already been dispatched it's unlikely that you will be able to cancel your delivery. In that case you may have to wait until it arrives and return it unopened and in its original packaging to get a refund.

Message Us if you have any more questions!

Happy Shopping!

Isabella x