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TIMELESS: Approved UK Stockist. Orders over £40: Free UK Royal Mail for most products!

FAQ

Question:

How much is delivery?

Answer:

For most products:
UK: Under 2 kgs
Royal Mail 2nd Tracked & Signed - £4 for orders less than £40. Orders over £40 FREE
Royal mail 1st Tracked & Signed - £5.50
Europe:
Royal Mail - £14.00
Prices may vary depending on the product and weight

Question:

How do I return an item?

Answer:

Returns:
- within 30 days from date of purchase
- send the item back unused/undamaged if possible
- email us at sales@bareface.shop for a returns label
- we use Hermes for returns, please drop off at Hermes Parcelshop near you!
- unless damaged in transit, items returned must be in a saleable condition
- Refunds returned to original payment method

Question:

Can I change/cancel my order?

Answer:

We are very accommodating to our customers! If your order has not been shipped or has been shipped and the courier has not collected it yet...then yes! We are happy to help with shipping address changes, product changes and order cancellations because we get it..you changed your mind or made a mistake! Don't we all? :)
Email: sales@bareface.shop as quickly as possible after placing an order quoting the order number and/or email address along with the change you want to make. We try to accommodate your request!

Question:

How long does delivery take?

Answer:

UK: 1-3 days order processing time THEN Royal Mail 2-3 days (unless you choose 1st Class). Next Day orders must be made before 12pm to be delivered by Next Working Day
Rest of World: 1-3 days order processing time THEN Royal Mail to your country 4-14 working days. Note: Customs may cause delays. Local delivery partner in your country will delivery to your shipping address.

Question:

Help! I subscribed as a new customer using Social Login or by adding my Email address and other details, however the offer of a discount code for 10% off my entire first order is not presenting me with a discount code!!!

Answer:

This glitch is occurring on occasion and we are trying to solve the technical issues relating to this problem. Please use discount code WELCOME to get 10% off your first order as a brand new customer! And welcome to Bare Face!!

Question:

"include usage is not allowed in this context"  messages appearing on some screens and popups.

Answer:

This is a known issue occurring since 14/12. We are working to fix this minor glitch. Rest assured that the Bare Face website is working as safely and securely as always! We hope to have this message issue fixed within 48 hours.

Question: 

My order is taking to long for delivery can I get a refund?

Answer:

If you ordered something online, there are laws to protect you. These laws – called the Consumer Contracts Regulations – came into effect in June 2014, and they apply to items bought online, over the phone or by post.

They state you’ve got 14 days after you receive a package to notify the seller that you have changed your mind, regardless of whether it's faulty or not. You then have a further 14 days to send back the item. It must be sent back unopened and in its original packaging.

If the delivery has taken more than 30 calendar days then you can legally cancel the contract and get a refund, regardless of whether the item was bought online or in store.

If you've waited less than 30 days, your rights depends on how you bought the item.

If you ordered it online then it may be possible to cancel the item before it arrives – most stores will have cancellation policies in their T&Cs, so check them or give the retailer a call to find out. If an item has already been dispatched it's unlikely that you will be able to cancel your delivery. In that case you may have to wait until it arrives and return it unopened and in its original packaging to get a refund.

Message Us if you have any more questions!

Happy Shopping!

Isabella x